Frequently asked questions
Step1: Select your product.
Step2: Select your accessory and add your text and logo on your award.
Step3: Confirm your order.
Step4: Proceed to checkout.
Step5: Receive your delivery.
- Cash on delivery.
- According to Taiwan’s Law, it suits only for the people who use an overseas account.
*All your personal information is all encrypted by SSL Certificate, offering you the much safer paying option. Some of the credit cards might cause fail through online paying process. If you encounter this situation, please ask your issuing bank.
FREE unlimited text on all trophies that you get from Buffalo Trophaea.
See Name Plate Example.
There is an “https://” showing as in green font at our website link, indicating Hyper Text Transfer Protocol with Secure Socket’s Layer (SSL). We provide a secure and safe online shopping process to highly protect your personal information.
Once the order is placed, our system will process automatically. You can’t directly edit your order or shipping. So if you would like to edit the order, please contact us before we make the engraving text.
If you would like to cancel the order, please contact us before we make the engraving text.
Free shipping if you spend over NT$3000, otherwise we will charge NT$150 as delivery fee.
If you encounter this, please make contact us and provide your order number. Buffalo Trophaea will get back to you as soon as possible.
Buffalo Trophaea will send you an email including a tracking number when shipping your product. You can also contact us to know the situation of your order. Buffalo Trophaea will get back to you as soon as possible.
Most of the products Buffalo Trophaea offer are customized, so it takes about 7 working days to prepare your products.
Returns & Refunds
If you encounter this, please contact us as soon as possible with photos and your order number. Buffalo Trophaea will get back to you as soon as possible.
If you encounter this, we will replace the damaged products with a new one for you. Please contact us as soon as possible with photos and your order number. Buffalo Trophaea will get back to you as soon as possible.
If you would like us to personalized your award, then it doesn’t suit for 7-days trial as the product will not be used again once we produce it.